An Intimate Understanding of Technology Our Tier 1, 2, and 3 technicians undergo a rigorous screening process. We ensuring that …
Deliver World Class Service As a customer driven organization, all matters related to your customer base are of the utmost …
Back Office Providing back office support to our clients can be easy and efficient due to our highly capable administrative …
Omi Channel services We at Amerika Link cares about communication and nowhere is this more apparent than in our omi- channel …
AmerikaLink is one of the leading call center companies in North America today. We serve businesses offering multi-channel bilingual English and Spanish contact services. Our Center in Mexico rivals those of most companies based in the US but we provide a much lower cost. If you need of state-of-the-art contact center and want to avoid the outsourcing to Asian, we are the company.
We are proud to be one of the few that are based in two strategic locations—San Diego and Tijuana. If you’re clients speak Spanish, you will not want your team to know only English. Your agents have to be expert at speaking both languages to allow for a more fluent and fruitful communication.
It is easy for us to find skilled individuals who are best at both worlds because it’s near the border. And it has been a necessity to speak fluently both languages.
Communication between you and your clients is crucial in your operation. Any barrier can lead to misunderstanding or confusion that can disrupt the entire operation and leave unrecoverable losses. It is crucial to put a front line that can bridge the communication gap. That’s where Amerika Link comes into play.
Amerika Link is a full-time outsourced call center providing topnotch customer service to businesses in the United States, mainly those whose clients and partners come from a diverse race and culture. We particularly offer multi channel bilingual English and Spanish contact services and pride in our exceptionally talented pool of representatives. We outclass other call centers in India and Philippines while providing just as affordable outsourced customer service.
It’s unlikely that you will know of a call center company where customer services representatives are not good communicators. If any, they must be from somewhere in India or Philippines. Communication is impeded usually by inadequate knowledge of Western culture and unnatural accent. This compels companies to provide try and provide some sort of differentiation like westernization and accent naturalization programs, which means additional cost.
At Amerika Link, we are independent from such programs because our agents are fluent in both English and Spanish. We also provide activities that will allow our agents in Mexico to cross the border to learn and enjoy the diverse American culture. This is why we never fail to amaze our clients who first think of our agents as not flexible enough to take on their communication challenges.
If you want to see us in action so that you can make an educated decision in hiring us, we have good news for you. We will provide you with access to some of our recorded calls to know just how we will go about your demands in case you hire us.
Amerika Link is one of the Hispanic call centers in nearshore outsourcing that will deliver results with bilingual Agents just like call centers in California or call centers in Florida.
We provide customer management solutions creating a seamless customer experience while reducing operational costs. We partner with you as an extension of your current organization allowing your core management to better focus on the business. Our solutions are custom tailored to meet our clients’ industries and business needs. We are Omni-channel capable, managing Voice, Email, Live Chat, and Social Media customer interactions.
Before we get down to work, we will make sure to conduct a thorough research of your business so that we can be in your shoes while communicating with your clients and partners. We will not just become an extension to your company but a core part of it, understanding the operation and relationship you have with your clients. This way we will act and talk just as you want us to and therefore help in the growth of your business.
As your business expands, so is your customer service needs. This is why we have designed our technology to be capable of adapting to a vast range of demands. Not only is our system advanced to take on multiple tasks without reducing performance, but it is also designed to handle different types of issues that may affect your operation.
Call center outsourcing may seem a costly service but compared to hiring your own people to handle your own calls, it is far more practical, not to mention more effective. A lot of established companies attest to the abounding benefits of hiring a customer service call center. Your company can definitely benefit from us, too.