The Contact Center Is Having Its Model T Moment

Call Center in Mexico In 1913, Henry Ford famously implemented the assembly line in his factories — the innovative process that would ultimately make cars inexpensive enough to be owned by the general populace. By standardizing automobile parts (the Model T was available in any color a customer wanted, as long as it was black),[…]

FRAUD PREVENTION Holiday Season Cons: More Calls Mean More Fraud For Contact Centers

Call Center in Mexico No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but Brown says it’s unlikely that means call center fraud isn’t going[…]

The ROI of Call-Backs for Your Call Center – Amerikalink

Call Center in Mexico In a perfect world, your contact center would never put callers on hold. If hold time is unavoidable, the next best thing to do is offer a call-back option. Removing the frustration of hold time will lead to happier callers. For many contact centers, this improvement in the customer experience is[…]

Top 5 Most Impactful Call Center Trends – Amerikalink

Call Center in Mexico When customers pick up a telephone to reach a real person for help, their inquiry often isn’t the garden variety, open-and-shut case. As a result, customer contact centers are under pressure to orient their agents—and their entire platforms—to be more modern and agile. We dug into research from top consulting firms,[…]

Four Ways That Call Centers in Mexico Help Travel Agencies Succeed

Call Center in Mexico Your desire to offer customers an exceptional level of service can be met and exceeded when you work with call centers in Mexico. Apart from the cost-effectiveness of working with a third-party providers, there are a lot of other ways in which your travel agency can benefit from working with one. […]

Support-Related Solutions Your Business May Need from Call Centers

Call Center in Mexico As your business grows, it can be hard to keep up with the demands of your growing customer base. While it may have been easy (and also more cost-effective) to have your team wear multiple hats when you were growing the business, there comes a stage when this strategy hurts the business instead of helping it. Employees get burnt out, clients don’t get served properly, and things just fall through the cracks. […]

How You Can Benefit from Nearshore Call Center Outsourcing Companies

Call Center in Mexico Near shore outsourcing refers to finding service providers within your local axis. For the United States, this can refer to companies who are located near the Mexican border. Apart from having an easier time with the cultural barrier and being able to speak in both English and Spanish, near shore outsourcing has other benefits compared to working with an offshore company located in India or the Philippines, for example. […]