The ROI of Call-Backs for Your Call Center – Amerikalink

Call Center in Mexico In a perfect world, your contact center would never put callers on hold. If hold time is unavoidable, the next best thing to do is offer a call-back option. Removing the frustration of hold time will lead to happier callers. For many contact centers, this improvement in the customer experience is […]

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Top 5 Most Impactful Call Center Trends – Amerikalink

Call Center in Mexico When customers pick up a telephone to reach a real person for help, their inquiry often isn’t the garden variety, open-and-shut case. As a result, customer contact centers are under pressure to orient their agents—and their entire platforms—to be more modern and agile. We dug into research from top consulting firms, […]

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