An Intimate Understanding of Technology
Our Tier 1, 2, and 3 technicians undergo a rigorous screening process ensuring that we deliver nothing short of excellence in the technical interactions with your customers. Always driven with first contact resolution in mind, our technical support services staff is about resolving existing and potential issues while delivering a friendly and personalized support experience
“Thinking nearshore outsourcing, we went in 2010 into a call center in Guadalajara and as well in a call center in Monterrey, but the level of profesionalism an quality of english speaking reps is by far the best in the newest spot: the call center in Tijuna with Amerikalink” –Mark Shoultz VP. Customer Care – Retail business.