Omi Channel services
Amerika Link cares about communication and nowhere is this more apparent than in our omi- channel services solution. We get your company is not able to be in constant communication with each of your customers or prospects that’s why we offer a specialized team that can communicate with any individual that is interested in your company, be them prospects, customers, partners, media or anyone.
Our agents can be ready to contact or receive communication by anyone through any platform they choose, be it phone, SMS, chat, email, video, post, tweet, blog entry or anywhere imaginable, and be able to take the information and process it accordingly and if need be, provide a solution directly or pass it along to the appropriate person or department in your company.
Communication is key and by being the bridge between you and anyone, we can free up your time and only hand off important information to you and your company.
Plus you can rest assure that the service will keep a consistent brand image and message by providing a seamless and personalized experience were you will notice our agents as an extension in your company.
Also, we can use the information we collect to present any important customer feedback or tendencies they might be showing before you are even aware of it, this can impact:
- Consumer buying trends
- Key product problems
- Customer necessities
And these can be dealt with by your company before a bad experience has been reached and customers star losing interest. It’s important to be one step ahead and as a business owner and Amerika Link can provide the tools and information in order for you to make a better and quicker decision if need be.