What Happened to Customer Service in America? Delivering A World-Class Customer Experience is your only competitive advantage.

Call Center in Mexico, Philippines CLEVELANDSept. 26, 2017 /PRNewswire/ — Customer Service is at the core of our nation’s most spectacular renaissance city. Cleveland, once called the mistake by the lake, has become the capital for insight, knowledge, and strategy on how to become a world-class Customer Service business.  While all eyes are on the CAVS, and the Indians are favorites to win this year’s world series, another charge has come to the shores of Lake Erie; the Customer Service Revolution.

Delivering World-Class Customer Service is your only competitive advantage. And the Secret Service Summit [http://secretservicesummit.com/] conference held downtown Cleveland, is where you go to learn from the best.  Authors Daniel Pink, Mel Robbins, and 16 other speakers, will join THE authority on Customer Service, John DiJulius, at America’s #1 Customer Service Conference, this October 26-27. As authors, leading edge thinkers, and visionaries, they have developed systems and methodologies used by world-class Customer Service leaders in every industry.

Regardless of company size or industry, leaders from companies like Starbucks, Chick-fil-A, Domino’s, NewDay USA, Nordstrom, Anytime Fitness, State Farm Insurance, The Cleveland Clinic, Nestle, and The Maids International make it to the Secret Service Summit to learn the secrets to making price irrelevant to their customers.  “John DiJulius and The DiJulius Group reinforce one of our Core Values of providing Veteran families World-Class Customer Service. The Secret Service Summit is a unique and different opportunity that is focused on the strategy of what it means to provide a Best-in-Class experience for our customers,” says Rob Posner, CEO of NewDay USA (https://newdayusa.com/).

Progressive, TravelCenters of America, Goodyear, and KeyCorp are only a few of the Fortune 500 companies headquartered in Cleveland, who not only deliver legendary customer service, but are constantly looking for ways to get even better.  It’s no surprise they have been a part of the Summit of the Customer Service revolution, held downtown every fall.

Join the world’s most sought after keynote speakers, authors, and experts as they pay tribute to the one aspect of business that remains the secret to business success: Customer Service.

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Source: http://markets.businessinsider.com/news/stocks/What-Happened-to-Customer-Service-in-America-Delivering-A-World-Class-Customer-Experience-is-your-only-competitive-advantage-1002561094

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