The travel industry is facing multiple challenges from, terrorism, recessions, strikes, health alerts and crises. Consumers chasing prices, constant marketing changes, adding the fact that profitability in sales is not what it used to be. But people will always want and need to travel and will continue to do so, because we as human beings, like to explore, and we need to engage face to face client meetings.
Amerika Link, contributes to make the travel industries life easier, offering a personalized customer service, while meeting your commercial objectives within this cost-sensitive market. Our customer support include reservations, ticketing, rentals, loyalty program management, shipping and tracking, and our Agents in the call center in Tijuana, may assist trip planning calls also. At the same time, traveler’s service expectations are higher and interactions are every time more complex. That is why we also provide high end technology offering different alternatives to create rapport with your travelers: from telephone, web chat or email, generating a sophisticated and fantastic customer service experience.