All insurance sectors have experienced dramatic change over the past decade. This will continue and even accelerate over the coming decades. For the old fashion, the insurance Agents are the backbone and heart of the company, your customers respond to your agents in a personal way because insurance is such a personal issue. In this decade, Internet tracking generates real-time data, and the analytics that transform this data into insights that already are shaping how consumers obtain advice on and purchase insurance Products.
These changes have affected all global insurance sectors, including personal lines, commercial lines, individual life, annuities and retirement, and group benefits
Amerika Link has a distributed workforce of insurance professionals that improves the service and revenue of your company, providing that 24/7, online or phone service. In the call center in Tijuana, our tenure representatives provide quotes, updates to their policy, asking the “what if” questions to get the best understandings of what package to provide, always delivering the highest quality solution to your challenges and the best professional service in the contact center industry.
“Offshore call center location may break you, so we decided to do an RFP, we shorted the list and visit Philipines, India and Mexico. Call center in Mexico is closer, better english, they have Tacos and they are Dallas Cawboys fans!” -John Fitzgerald -Marketing Research firm