Communication between you and your clients is crucial in your operation. Any barrier can lead to misunderstanding or confusion that can disrupt the entire operation and leave unrecoverable losses. It is crucial to put a frontline that can bridge the communication gap. That’s where AmerikaLink comes into play.
AmerikaLink is a full-time outsourced call center providing topnotch customer service to businesses in the United States, mainly those whose clients and partners come from a diverse race and culture. We particularly offer multichannel bilingual English and Spanish contact services and pride in our exceptionally talented pool of representatives. We outclass other call centers in India and Philippines while providing just as affordable outsourced customer service.
We Deliver Best in Class
We provide customer management solutions creating a seamless customer experience while reducing operational costs. We partner with you as an extension of your current organization allowing your core management to better focus on the business. Our solutions are custom tailored to meet our clients’ industries and business needs. We are Omni-channel capable, managing Voice, Email, Live Chat, and Social Media customer interactions.
Before we get down to work, we will make sure to conduct a thorough research of your business so that we can be in your shoes while communicating with your clients and partners. We will not just become an extension to your company but a core part of it, understanding the operation and relationship you have with your clients. This way we will act and talk just as you want us to and therefore help in the growth of your business.
“Amerika Link fulfilled our needs, keeping happy and retaining our complex costumer type. The Cancelations and Refunds are lesser than ever due to the management and great hard core customer service for our Spanish and English queue. Definitely one of our strategic solutions for outsourcing.” – Craig Hampton – (Partner) Law firm
Thirst for Innovation
As your business expands, so is your customer service needs. This is why we have designed our technology to be capable of adapting to a vast range of demands. Not only is our system advanced to take on multiple tasks without reducing performance, but it is also designed to handle different types of issues that may affect your operation.
Call center outsourcing may seem a costly service but compared to hiring your own people to handle your own calls, it is far more practical, not to mention more effective. A lot of established companies attest to the abounding benefits of hiring a customer service call center. Your company can definitely benefit from us, too.
If you are interested to learn more about us and our services, don’t hesitate to keep in touch by visiting our Contact page or giving us a call at 866.978.5959. We will be more than happy to assist you and show you the best options we have in store. We are based in Tijuana, Baja, California.
Providing back office support to our clients can be easy and efficient due to our highly capable administrative team that already has ample experience in their specific fields of operation, ranging from startups to fortune 500 companies.
Their many years of experience and trial and error have been passed down to our agents in order for us to provide the benefits of a 50+ department director at the cost of an intern.
Their knowledge covers all departments such as:
- Human Resources
- Marketing & Design
We understand that reducing a company’s overhead cost can mean the difference between having a competitive strategy and losing a market in the real world. Maintaining real time customer interest and their care in your brand is achieved by taking care of all repetitive, time consuming and unnecessary tasks out of your hands and letting you focus on your companies key decisions.
These tasks include:
- Data entry
- Secretarial activities (taking messages, setting up meetings)
- Document handling & follow up
- Fraud monitoring & management
- Survey collection, analysis and presentation
- Order verification, confirmation
- Process applications
- Non critical financial analysis (any financial analysis post NDA)
- Accounts payable, accounts receivable, billing, invoicing, reporting
- Credit verification
- Bank transfers
- Web hosting
- T. Support 24/7
- Content developing (text, audio, video, imagery)
- Course building (PPT, e-learnings)
By streamlining your day-to-day operations through our service you can guarantee a high quality team reachable at any time you designate which can also impact the physical space in which you work in and thus driving cost down.
Our team can operate through phone, email, chat, or video conference to be in real time communication with you or your team.
Omi Channel services
Amerika Link cares about communication and nowhere is this more apparent than in our omi- channel services solution. We get your company is not able to be in constant communication with each of your customers or prospects that’s why we offer a specialized team that can communicate with any individual that is interested in your company, be them prospects, customers, partners, media or anyone.
Our agents can be ready to contact or receive communication by anyone through any platform they choose, be it phone, SMS, chat, email, video, post, tweet, blog entry or anywhere imaginable, and be able to take the information and process it accordingly and if need be, provide a solution directly or pass it along to the appropriate person or department in your company.
Communication is key and by being the bridge between you and anyone, we can free up your time and only hand off important information to you and your company.
Plus you can rest assure that the service will keep a consistent brand image and message by providing a seamless and personalized experience were you will notice our agents as an extension in your company.
Also, we can use the information we collect to present any important customer feedback or tendencies they might be showing before you are even aware of it, this can impact:
- Consumer buying trends
- Key product problems
- Customer necessities
And these can be dealt with by your company before a bad experience has been reached and customers star losing interest. It’s important to be one step ahead and as a business owner and Amerika Link can provide the tools and information in order for you to make a better and quicker decision if need be.
Debt Recovery – Payments, not Promises
Debt Recovery and Collections is a careful balance of Courtesy and Persistence. Our highly skilled debt collectors can provide efficient and fair debt collection tailored to your specific industry and needs, including consumers, manufacturers, retailers, accountants, and many more.
Create a Customer …not a Sale
Every sales customer engagement is an opportunity to deliver a quality sales experience. Whether business-to-business, business to consumer, up selling, cross selling, presales or renewals, let our Sales Professionals exceed your expectations and drive revenue straight to your bottom line.
Deliver World Class Service
As a customer driven organization, all matters related to your customer base are of the utmost priority. Let our customer care professionals go above and beyond your customers’ expectations delivering a faultless customer experience. Our hand-selected staff can deliver the charisma, personality, and personal rapport with your customers that you just can’t get from the Philippines or IndiaClass Service.
In recent years it has come apparent that with the wave of rapidly evolving technological tools at our disposal, communication has been a real time to the second necessity and customers want the same direct and personal communication from the company they do business with. They want the attention of a mom and pop shop in all corporate companies and this can prove difficult or confusing to those companies to understand this and what that entails.
Our team at Amerika Link strives to keep up with any new tools and marketing technics that most fortune 500 companies still have not figured out, including their potential impact and ROI.
By analyzing your company and tailor making a campaign for each tool, we can offer a community manager and content developers specialized in all available tools plus introduce new strategies for any new one that might surge during our business relationship.
An Intimate Understanding of Technology
Our Tier 1, 2, and 3 technicians undergo a rigorous screening process ensuring that we deliver nothing short of excellence in the technical interactions with your customers. Always driven with first contact resolution in mind, our technical support services staff is about resolving existing and potential issues while delivering a friendly and personalized support experience
Research Done Right
Whether your organization seeks perspective on a particular market segment, or is setting up for Product Testing, let our Specialists do the calling for you. With defined research objectives, our team can handle virtually any size or type of survey contact including Post Contact Quality Surveys for consumer goods and services and political opinion questionnaires
These tools can include:
- Facebook (Like Pages, FB dark posts, Ad Campaigns and more): this tool might seem like the obvious choice but it only fully covers the attention of the adult and senior prospect. Facebook also provides a lengthier platform in which to give a proper and complete message to your customers.
- Twitter: is currently the top tool for mass coverage and thus most companies offer this service in providing a quick and short response to customers or a message your company might want to include.
- Pinterest: if your company is image focused, there is also a campaign we can provide content developing for Pinterest in order to keep your pinterest community up to date and included.
Other tools were we can provide a video marketing campaign or customer support include: